Privacy Policy

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We care about your privacy

We are committed to treating your privacy with respect, fairness, transparency and integrity, honouring the trust you place in us

  • We will be transparent with you through our Privacy Policy and during our interactions with you
  • We will only use your personal data to provide you our services, for legitimate business purposes, to fulfil
  • legal obligations, to keep you safe and where you tell us it’s ok
  • We will only send you marketing messages if you tell us to do so
  • We will keep your personal information secure
  • We will respect your rights to control the personal information you share with us
  • This Privacy Policy covers the Emirates Group, its websites, mobile applications and mobile websites (except where you are notified of another privacy policy by the specific Emirates Group entity who collects your personal information).

    Personal information we collect and use

    We will collect, process and use personal information during our interactions with you. The type of personal information we collect depends on the type of interaction with you. It typically includes,

  • name/ title
  • date of birth
  • contact details (including email address and telephone/mobile number)
  • booking reference / Passenger Name Record (PNR) number
  • gender
  • passport details
  • country of residence / nationality
  • emergency contact/ details of next of kin
  • payment card details
  • loyalty scheme number
  • preferences (meals, language, aircraft, seats, lifestyle interests)
  • meal preferences
  • marketing preferences
  • In certain circumstances, we may also collect special categories of personal information such as,

    health or medical condition

  • religion (for special religious flight bookings (such as Hajj travel) and immigration requirements)
  • biometric data
  • images and audio
  • How we use this personal information

    We use your personal information to support our business and interactions with you. Such as, to,

    provide you our services and process payments operate our business manage your visits to our properties (offices / aircraft/ lounges) and events personalise, market and advertise our products, services and offers communicate and interact with you improve our products, services and websites/mobile applications manage your loyalty scheme membership determine your fitness to travel, provide you special medical assistance, manage an emergency and meet government requirements identify you through biometric technologies meet legal obligations, prevent crime / fraud and for legal purposes

    We only collect, process, use, share and store your personal information where we are satisfied that we have an appropriate legal basis to do so.

    Sharing your personal information with others and globally We share your personal information with,

    other entities within the Emirates Group to provide you with, improve, and personalise our products and services; to manage our business; develop a single customer view; for profiling and analytics third parties who help us manage our business and deliver our products and services, including loyalty schemes, IT and back office support, fraud detection, customer service centre support, airport operations and car services, marketing, payment verification, data warehouse storage, research and analysis bank and payment providers to authorise and complete payments

    governments agencies and law enforcement and others as permitted or required by law third parties whose products or services you are purchasing through our Platforms or otherwise such as airlines (including our code share and interline partner airlines), tourism agencies, hotel, transfer and car hire companies, tour and excursion providers or to travel agents

    we may share in aggregate, statistical form, non‑personal information regarding the visitors to our Platforms, traffic patterns and Platform usage with our other entities within the Emirates Group or third party advertisers and social media and digital platforms to provide advertising

    third party advertising and social media platforms to provide more personalised advertising promoting our products and services in accordance with your preferences potential or actual third party purchaser of our business or assets

    The Emirates Group is a global business, which means your personal information may be transferred and stored in the United Arab Emirates and other countries which may be outside your country of residence. We will take appropriate steps to ensure that transfers of personal information are in accordance with applicable law and fully managed to protect your privacy rights and interests.

    How we protect and store your personal information

    We have implemented and maintain appropriate technical and organisational security measures, policies and procedures designed to protect the personal information that you share with us and safeguard the privacy of such information. For example, the measures we take include:

    placing confidentiality requirements on our staff members and service providers;

    destroying or permanently anonymising personal information if it is no longer needed for the purposes for which it was collected;

    following security procedures in the storage and disclosure of your personal information to prevent unauthorised access to it; and using secure communication channels such as SSL or TLS (“transport layer security”) for transmitting data that is sent to us. SSL and TLS are industry standard encryption protocols used to protect online transaction channels.


    A “cookie” is a small computer file which is downloaded to your device. It collects information as to how you navigate our websites and the internet, and helps us provide better website services to you and tailor certain content. For information about how we use cookies, please read our Cookie Policy.

    Legal rights available to help manage your privacy

    If you are subject to laws that provide you with such rights, depending on certain exceptions and the processing activity we are undertaking, you may have certain rights in relation to your personal information, such as the right to,

    access personal information restrict the processing of your personal information object to the processing (including direct marketing) of personal information transfer your personal information obtain a copy of personal information safeguards used for transfers outside your jurisdiction lodge a complaint with your local supervisory authority You can exercise your rights by completing a form on our website or by contacting us by email or post. How to contact us If you have any questions about our Privacy Policy, you can contact our Data Privacy Officer at your email client) or at Data Privacy Office, Emirates Group, P.O. Box 686, Dubai, United Arab Emirates. Updates to this Privacy Policy We may amend this Privacy Policy from time to time to keep it up to date with legal requirements and the way we operate our business. If we decide to change our Privacy Policy, we will place any updates on this webpage and the privacy sections of any relevant platforms. Legal Without prejudice to your rights under applicable laws, our Privacy Policy is not a contract and does not create any legal rights or obligations.